About Us

We are your one stop shop for all your BPO contact center needs.

Call Center professionals with world class sites

Our Story

Founded 2005

At The Sourcing Consultants, our mission is to provide exceptional customer service to our clients. We strive to go above and beyond in every interaction with our customers, ensuring their satisfaction through our proven and tested partners.

Our team at Sourcing Consultants consists of highly trained professionals dedicated to providing the best possible service to our clients. We work with industry experts to ensure that every partner recieves professional, experienced, personalized attention and support.

After identifying shortcuts and savings opportunities in a big boat we decided to jump on our own speedboat.

Our local expertise and 20+ years of industry experience help you save time, reduce costs, and find the right solution faster.

Our Difference

What makes us different

24/7 Customer Support

We are available round the clock to ensure that all your customer queries are answered promptly. Our team is trained to handle all kinds of customer queries and provide effective solutions.

Multilingual Support

We understand that language can be a barrier when it comes to customer support. Our team is fluent in multiple languages, making it easier for us to cater to a diverse customer base.

Customized Solutions

We do not have a one-size-fits-all approach to customer support. Our team will work with you to understand your business and provide customized solutions that meet your specific needs.

Experienced Team

Our team has years of experience in customer support and is well-equipped to handle all kinds of customer queries. We invest in regular training to keep our team up-to-date with the latest industry trends.

State-of-the-Art Technology

We use the latest technology to ensure that your customers have a seamless experience when interacting with our team. Our tools and platforms are designed to enhance efficiency and productivity.

Cost-Effective Solutions

We offer cost-effective customer support solutions that are tailored to your budget. Our flexible pricing models ensure that you pay only for the services you use. The Call Center Sourcing Consultants create a more predictable path to outsourcing success for stakeholders tasked with the important decision of choosing the right outsourcers.

24/7 Customer Support
We are available round the clock to ensure that all your customer queries are answered promptly. Our team is trained to handle all kinds of customer queries and provide effective solutions.
Multilingual Support
We understand that language can be a barrier when it comes to customer support. Our team is fluent in multiple languages, making it easier for us to cater to a diverse customer base.
Customized Solutions
We do not have a one-size-fits-all approach to customer support. Our team will work with you to understand your business and provide customized solutions that meet your specific needs.
Experienced Team
Our team has years of experience in customer support and is well-equipped to handle all kinds of customer queries. We invest in regular training to keep our team up-to-date with the latest industry trends.
State-of-the-Art Technology
We use the latest technology to ensure that your customers have a seamless experience when interacting with our team. Our tools and platforms are designed to enhance efficiency and productivity.
Cost-Effective Solutions
We offer cost-effective customer support solutions that are tailored to your budget. Our flexible pricing models ensure that you pay only for the services you use. The Call Center Sourcing Consultants create a more predictable path to outsourcing success for stakeholders tasked with the important decision of choosing the right outsourcers.

Process

How we work

Discovery

We map your operational requirements: volume, service levels, tools, budget and growth plans.

Sourcing

We identify qualified providers from our network that genuinely match those requirements.

Vetting

We evaluate staffing models, technology stack, compliance posture and performance history.

Selection

We help you negotiate a scalable partnership, and we're in the room to translate what you're being told.

Launch

We stay involved through deployment, and after.

Why our service costs you nothing

Our advisory work is free to you. The providers in our network compensate us when a partnership is successfully established which means we only get paid when the match actually works.

That alignment matters: We have no incentive to place you somewhere that won't last. A bad match costs us the relationship and the referral. If you win we win.

Team