NEARSHORE BPO SOURCING

We source world-class nearshore call centers for growing companies.

We source, vet and help deploy high-performing BPO partners.

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Years serving the
nearshore market

Companies served

Agents allocated

Outsourcing a call center shouldn't be a gamble.

Companies often spend months evaluating vendors, negotiating contracts, and managing risk. Choosing the wrong BPO partner can lead to operational issues, poor service quality, and wasted investment.

We help companies navigate the process

with expert sourcing and vetted providers.

Discovery

Sourcing

Vetting

Selection

Launch

How we work

What We Source

What we can staff for you

Customer Experience

Customer service, retention,
inbound/outbound support, text. chat and email support.

Sales & Revenue

Sales, appointment setting, outbound, cold calling

Technical Support

Tier 1 and Tier 2 product and platform support

Finance & Back Office

Billing, collections, bookkeeping, order processing, data entry

Specialized Industry Teams

Healthcare patient revenue cycle support: patient intake, scheduling, VOB, billing, follow-up. Legal: case intake, filing. Among other specialized industries.

Marketing Support

Marketing and social media management, content creation

View all services

Our Vetting Criteria

Why companies come to us instead of searching alone

Anyone can send you a list of call centers. What takes ten years to build is knowing which ones still perform once the contract is signed.

Performance

Retention numbers and client references we can actually present

Performance

Retention numbers and client references we can actually present

Staffing

How we recruit, train and keep agents. High turnover means your customers meet a new voice every quarter.

Tech Stack

Whether our infrastructure integrates with what you already use, or need a new cutting-edge solution.

Compliance

Verified against your industry's requirements before you're introduced, not after.

Capacity

Making sure scalability is in place considering your future business growth.

Learn how we work

Why Nearshore

Why nearshore beats offshore for customer-facing work

Your time zone

Central America runs on U.S. business hours. No overnight shifts, no escalations that wait until tomorrow.

Genuinely bilingual

Native-level Spanish and strong, neutral-accent English up to C2 level, verified in live conversation before we recommend anyone.

Close enough to visit

A two to four hour flight from most U.S. hubs. You can walk the floor where your customers are handled, spend time with your team, and even surf on the weekend.

Global reach when needed

For high-volume back-office work, our network extends to the Philippines, Bangladesh, Pakistan and Egypt.

Industries We Serve

Trusted across industries

Large law firms

National healthcare operations

International footwear brands

Crypto wallet platforms

Leading tourism companies

Fintech

“Working with Roger has been a great experience. His virtual assistant and call center brokerage services gave us access to the right resources without the hassle of having to manage the process ourselves.

He took the time to understand our needs, connected us with the right team, and made sure the service was delivered professionally and efficiently. His communication, responsiveness, and commitment to finding the right solution made a real difference for our business.

We are very happy with the service we received and would gladly recommend Roger to any company looking for reliable virtual assistant and call center support.”

Mr. Manny

President of JW Manny Inc

“I landed a 750K contract after being referred to a client from Service Hunter. We completed the homeowners addition on his primary residence and went on to construct a large, 2 family complete build from the ground up. They produce the highest quality leads around. Their phone verification process keeps me from chasing bad leds and estimates, which saves me a lot of time and money. We have closed multiple, large jobs from Service Hunter and would highly recommend them"

Mike Blanchflower

Quality Construction - Sterling, MA

"What sold us was that they told us one of the providers we were considering wasn't a fit — before we'd paid them anything. That's not how vendor referrals usually go."

Eduardo Paz

Owner at Constructions Renovations Consultant

“Working with Roger has been a great experience. His virtual assistant and call center brokerage services gave us access to the right resources without the hassle of having to manage the process ourselves.
He took the time to understand our needs, connected us with the right team, and made sure the service was delivered professionally and efficiently. His communication, responsiveness, and commitment to finding the right solution made a real difference for our business.
We are very happy with the service we received and would gladly recommend Roger to any company looking for reliable virtual assistant and call center support.”
Mr. Manny
President of JW Manny Inc
“I landed a 750K contract after being referred to a client from Service Hunter. We completed the homeowners addition on his primary residence and went on to construct a large, 2 family complete build from the ground up. They produce the highest quality leads around. Their phone verification process keeps me from chasing bad leds and estimates, which saves me a lot of time and money. We have closed multiple, large jobs from Service Hunter and would highly recommend them"
Mike Blanchflower
Quality Construction - Sterling, MA
"What sold us was that they told us one of the providers we were considering wasn't a fit — before we'd paid them anything. That's not how vendor referrals usually go."
Eduardo Paz
Owner at Constructions Renovations Consultant

“Working with Roger has been a great experience. His virtual assistant and call center brokerage services gave us access to the right resources without the hassle of having to manage the process ourselves.
He took the time to understand our needs, connected us with the right team, and made sure the service was delivered professionally and efficiently. His communication, responsiveness, and commitment to finding the right solution made a real difference for our business.
We are very happy with the service we received and would gladly recommend Roger to any company looking for reliable virtual assistant and call center support.”
Mr. Manny
President of JW Manny Inc
“I landed a 750K contract after being referred to a client from Service Hunter. We completed the homeowners addition on his primary residence and went on to construct a large, 2 family complete build from the ground up. They produce the highest quality leads around. Their phone verification process keeps me from chasing bad leds and estimates, which saves me a lot of time and money. We have closed multiple, large jobs from Service Hunter and would highly recommend them"
Mike Blanchflower
Quality Construction - Sterling, MA
"What sold us was that they told us one of the providers we were considering wasn't a fit — before we'd paid them anything. That's not how vendor referrals usually go."
Eduardo Paz
Owner at Constructions Renovations Consultant

Insights

Insights from the market

Read all articles

Compliance

Why Work With a BPO Broker Instead of Going Directly to a Call Center?

Nearshore

our Business Doesn't Need to Be Political to Be Affected by Politics

Your BPO is not your partner. And that might be your fault.

Sourcing

Your BPO is not your partner. And that might be your fault.

Compliance

Why Work With a BPO Broker Instead of Going Directly to a Call Center?

Nearshore

our Business Doesn't Need to Be Political to Be Affected by Politics

Your BPO is not your partner. And that might be your fault.

Compliance

Why Work With a BPO Broker Instead of Going Directly to a Call Center?

Nearshore

our Business Doesn't Need to Be Political to Be Affected by Politics

Your BPO is not your partner. And that might be your fault.

Sourcing

Your BPO is not your partner. And that might be your fault.

Get Started

Let's talk about what you need sourced.

+1 (518) 531-6012

Tell us what you're trying to solve. If we don't have the right match, we'll say so.